ABOUT ME
Born and raised in New York City, I started working at local coffee shops to put myself through college. I balanced a full-time work and study schedule until I was offered an opportunity to become a general manager. I shelved my degree and equipped myself with an enormous amount of experience operating and managing a small chain of businesses.
After spending a couple of years at my company, I decided it was time to expand my skill set. I transitioned to consultation work, to help other coffee shops to optimize their operations, hire and train staff, and assist owners with management and marketing responsibilities.
When I returned to school, I wanted to finish my degree and learn about the fundamentals of marketing and management. I've always had a strong desire to be inventive and creative; like developing interesting concepts, menu items, and designs. I love to challenge myself and learn new ways to express my work.
MY EXPERIENCE
Background & Expertise
2021 - Present
STATION MANAGER & MANAGEMENT TRAINEE
Participated in Enterprise Holdings' competitive
Management Trainee program teaching the foundations of growing, managing, and operating a business in all facets. Gameplan daily operations, budgeting, and forecasting for future market trends; servicing and marketing to our local and national corporate accounts; leading employees through growth and extensive training, utilizing a multitude of computer platforms to conduct our business, and delivering memorable and excellent customer service.
2016-2019
BUSINESS CONSULTANT & MANAGER
Served as a liaison between small business owners and their clientele. Curating inspiring marketing strategies to engage local community and increase profitability. Developing innovative promotions and catering events to boost sales. Researching market trends and competitor practices to meet customer expectations and needs.
2017-2019
FREELANCE BARISTA & TRAINER
Picking up shifts at various independently owned cafes around the city. Teaching foundational knowledge about coffee, brewing, and creating latte art. Working with different levels of skilled service workers to make them inspired, confident and consistent in delivering their own coffee brewing experience to customers.
2012-2016
GENERAL MANAGER & HR
Experience supervising various levels of employees and departments within the cafés and roastery. Maintaining quality store operations and customer service procedures. Sole command over day-to-day business operations. Managed administrative work, payroll and hiring services, operations and supply management, as well as training and continued education.
2010-2013
BARISTA & CASHIER
Learning the fundamentals of coffee and brewing. Delivering dependable and efficient customer service. Ensuring the upkeep of the store and that it aligns with DoH requirements. Responsible for cash handling, primary key holding, upholding day-to-day operations and procedures. Utilized my flexibility, time-management, and problem solving skills everyday.
2009-2010
GALLERY WORK & INTERNSHIP
Working in conjunction with the Museum of Modern Art to create content for student gallery space and conduct research about museum experience. Subsequently working on another independent gallery project with my instructor from the MoMA.
MY EDUCATION
What I’ve Learned
2017-2020
BA IN BUSINESS COMMUNICATIONS & JOURNALISM
Baruch College
Magma Cum Laude
Member of National Society of Leadership & Success
Honor's Member of Sigma Alpha Delta
GPA: 3.8
2011-2013
AA IN ENGLISH WRITING & LITERATURE
Laguardia Community College
Honor’s Member of Society Phi Theta Kappa
GPA: 3.8
MY SKILLS
What I Do
IN-PROGRESS
HTML & CSS
Photoshop CC
Chinese Mandarin
MANAGEMENT & HR
Leading and supervising employees
Addressed talent needs and training
Maintained inventory & resource use
Curated scheduling systems
Administered payroll practices
Developed marketing strategies
COMPUTER PROGRAMS
Microsoft Office
Google Suite
Photoshop CC
Premiere
MY PROJECTS
Thank you for your visit!
感谢您的光临
